Clearance Outlet Purchases
Clearance Outlet purchases are non-refundable. Many of the units we sell in the Clearance Outlet are 'scratch & dent'.
These units arrive out of the manufacturers original packaging. Manufacturer warranties still apply on most units, with
the exception of cosmetic damage. Please read the individual listings throroughly before making a purchase.

Damaged Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and
signing for your merchandise. Though your box and packaging may appear intact, it is still possible that your product
may be damaged. Check for both internal and external damage before accepting delivery. If you notice damage to the
product, refuse the package and note the damage on the bill of lading. Please call our customer service department
immediately at and we will issue a return merchandise authorization (RMA) number. If damage issues arise after signing
for the merchandise, you are responsible for filing all claims with the shipper. Therefore a thorough inspection of
all packages is important before signing.

Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon
delivery and is not due to shipping damages please contact customer support at within 48 hours of receipt. If your item
is defective after the first use please contact the manufacturer directly. Contact information for the manufacturer is
included in the product literature.

Product Does Not Meet Your Needs
If you receive merchandise that does not meet your needs please call our customer service department within 48 hours of
receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable and all returns
are subject to a 25% restocking fee. We do not accept any returns on discounted outlet pieces or special order merchandise.
Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed
in the exact condition in which you received them. Any product that has been installed or has attempted to be installed
can not be returned. We will not be held responsible for pricing errors or discontinued models being on our web site.
We are only human, and mistakes are made from time to time.

General Return Notes and Policies

• You must contact us within 48 hours of receiving your merchandise if your product is damaged or does not meet
  your needs.
• After signing for and accepting your merchandise, you are responsible for all damage claims.
• AustexHD.com reserves the right to refuse all returns.
• All returns are subject to a 25% restocking fee.
• Returned products will not be accepted unless they are in brand new condition with all packaging, product literature,
  and blank warranty cards enclosed in the exact condition in which you received them.
• Shipping and handling charges to and from our warehouse are not refundable.
• We do not accept returns on air conditioners and some specially ordered products due to customer error.
  Please be sure to read all specifications regarding merchandise before purchase and call us with any questions or
  concerns prior to placing your order.

Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit
card company abide by these terms. AustexHD.com reserves the right to cancel orders at anytime.

Sale Disclosure
Sale does not include every brand, make, or model. Please check your shopping cart for the exact discount.
All sales cannot be combined with any other special offers except most mail-in rebates. Sales are not combinable
with any financing offer. AustexHD.com reserves the right to revoke this offer at anytime. Total qualifying
price does not include shipping, installation, or delivery fees.